Terms and conditions

Welcome to the website of H2O Restoration. By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully before using the site or requesting services.

If you do not agree with these terms, please do not use this website.

1. Company Information

H2O Restoration provides property restoration services including water damage restoration, mold remediation, fire damage cleanup, storm damage restoration, and repair and build-back services.

Business Address:
1435 Vine St Suite #427, Cincinnati, OH 45202, United States

Phone: +1 513-909-6540
Email: info@restoreh2o.net

Services are available 24 hours a day, 7 days a week for emergency situations.

2. Use of This Website

By using this website, you agree to use it only for lawful purposes. You may not use the site in a way that:

• Violates any local, state, or federal laws
• Attempts to gain unauthorized access to the website or its systems
• Interferes with the functionality or security of the website
• Copies, distributes, or republishes website content without permission

We reserve the right to restrict or terminate access to the website if these terms are violated.

3. Service Requests

Submitting a contact form, calling our phone number, or requesting a quote through the website does not create a binding service agreement.

All restoration services will be subject to a separate written service agreement or authorization form that outlines the scope of work, pricing, and responsibilities.

Emergency services may begin after proper authorization from the property owner, responsible party, or insurance representative.

4. Estimates and Pricing

H2O Restoration provides free estimates for many services; however, estimates are subject to change depending on site conditions, hidden damage, or additional services required.

Actual costs may vary based on:

• Extent of the damage
• Structural conditions
• Required equipment and labor
• Insurance requirements
• Safety considerations

A detailed scope of work will be provided before major restoration work begins whenever possible.

5. Insurance Claims Assistance

Our team may assist customers in documenting damage and communicating with insurance providers. However, we do not guarantee insurance claim approval or coverage.

Insurance companies ultimately determine claim eligibility, scope approval, and payment amounts.

Customers remain responsible for any portion of services not covered by their insurance policy.

6. Financing Options

Financing options may be available through third-party providers. Approval, interest rates, and payment terms are determined by the financing company and not by H2O Restoration.

We do not guarantee financing approval.

7. Discounts and Promotions

From time to time, H2O Restoration may offer promotions or discounts, including special discounts for seniors and veterans.

Promotions may have specific eligibility requirements and may apply only to certain types of services or payment methods. Details will be explained at the time of service.

We reserve the right to modify or discontinue promotions at any time.

8. Website Content

The information on this website is provided for general informational purposes only.

While we strive to keep all information accurate and up to date, we make no guarantees regarding the completeness, reliability, or accuracy of website content.

Service descriptions, availability, and coverage areas may change without notice.

9. Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only.

H2O Restoration does not control or endorse the content, policies, or practices of external websites and is not responsible for their content.

10. Limitation of Liability

To the fullest extent permitted by law, H2O Restoration shall not be liable for any indirect, incidental, or consequential damages arising from:

• Use of this website
• Inability to access the website
• Reliance on website information
• Third-party website links

Service-related liabilities will be governed by the separate written service agreement signed before work begins.

11. Intellectual Property

All website content including text, images, graphics, branding, and logos is the property of H2O Restoration unless otherwise stated.

You may not reproduce, distribute, or modify website content without written permission.

12. Changes to These Terms

H2O Restoration reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Updates will be posted on this page with the revised effective date.

Continued use of the website after changes are posted indicates acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the State of Ohio.

Any disputes arising from website use or related services shall be resolved in the appropriate courts located within Ohio.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact:

H2O Restoration
1435 Vine St Suite #427, Cincinnati, OH 45202

Phone: +1 513-909-6540
Email: info@restoreh2o.net