CALL: (513) 909-6540

H2O Restoration Privacy Policy: How We Collect & Protect Your Data

Effective Date: February 11, 2026
H2O Restoration ("we," "us," or "our") operates the website restoreh2o.net (the "Site") and provides restoration services. This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site, contact us, or request service.

1) Service Areas

We primarily serve customers in and around:

  • Cincinnati
  • Hamilton
  • Middletown
  • Fairfield
  • Covington
  • Mason
  • Florence
  • Oxford
  • Lebanon
  • Sharonville
  • Blue Ash
  • Loveland
  • Amelia
  • Harrison
  • Mount Healthy
  • Milford
  • Okeana
  • Cleves
  • Batavia
  • Maineville

We may also serve nearby areas.

2) Information We Collect

A. Information you provide to us

When you contact us or request service, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about your situation and the services you’re requesting

B. Calls and text messages

If you call or text us, we may collect:

  • Your phone number and call/message details
  • Call tracking information
  • Call recordings, where enabled (for quality assurance, training, and documentation)

C. Service and job-related information

During service coordination or an on-site visit, we may collect or document information needed to perform the work, such as:

  • Property and damage details
  • Scheduling and access details
  • Insurance-related details if you choose to share them (for claims coordination)

D. Automatically collected information (website use)

When you visit our Site, we may automatically collect:

  • IP address
  • Device type, browser type, and operating system
  • Pages viewed, time spent, clicks, and referring pages
  • Approximate location based on IP (city or region level)

This information is collected using cookies and similar tracking technologies (see Section 6).

3) How We Use Your Information

We use information we collect to:

  • Respond to your questions and requests
  • Provide estimates and schedule service
  • Deliver restoration services and customer support
  • Coordinate with insurance when requested or needed for your claim
  • Improve our Site, marketing, and service operations
  • Measure performance of advertising and website activity
  • Help protect against fraud, misuse, or security issues
  • Comply with legal and regulatory obligations

4) How We Share Your Information

We do not sell your personal information.

We may share information in the following situations:

A. Service providers and vendors

We may share information with vendors who help us operate the Site and our business, such as:

  • Analytics and measurement providers (see Section 5)
  • Customer communication and CRM platforms
  • Call tracking providers
  • Hosting, security, and technical support providers

These vendors are only permitted to use your information to provide services to us.

B. Insurance coordination

If you want us to work with your insurance company, we may share relevant information with your insurance carrier and related parties involved in your claim (such as adjusters) to help coordinate restoration work and documentation.

C. Legal, safety, and business transfers

We may disclose information if required to comply with law, respond to valid legal requests, enforce our policies, protect rights and safety, or in connection with a business transfer (such as a merger or sale), where allowed by law.

5) Analytics, Advertising, and Tracking Tools

We may use the following tools on the Site:

  • Google Analytics to understand how visitors use the Site
  • Google Search Console to monitor search performance and technical issues
  • Google Ads conversion tracking to measure ad performance
  • Google Tag Manager to manage tracking tags on the Site
  • Meta Pixel may be added in the future

We also use call tracking through a third-party provider (similar to CallRail) to measure and route calls from marketing sources.

These tools may use cookies or similar technologies to collect information about your device and browsing activity. The data collected may be processed by the provider and may be subject to the provider’s own privacy practices.

6) Cookies and Similar Technologies

Cookies are small files stored on your device that help websites function and collect information about how visitors use a site.

We may use cookies and similar technologies for:

  • Basic website functionality
  • Analytics and performance measurement
  • Conversion tracking (for example, to understand whether a call or form submission came from an ad)

Your choices

You can control cookies through your browser settings. You can delete cookies and set your browser to block some or all cookies. If you block cookies, some parts of the Site may not work properly.

If we add a cookie banner or cookie settings tool, you can use it to manage your preferences where available.

7) Customer Platforms We Use

We may store and manage customer communications and job details using:

  • Encircle for job documentation and operational workflows
  • GoHighLevel (GHL) for customer communications and lead management

These platforms may process information on our behalf to help us provide services and communicate with you.

Service Areas in Cincinnati and Surrounding Communities

We take reasonable administrative, technical, and physical steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9) Data Retention

We keep personal information only as long as needed for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements.

10) Children’s Privacy

Our Site and services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it.

11) Your Privacy Rights and Choices

Depending on where you live, you may have rights to:

  • Request access to the personal information we have about you
  • Request corrections to inaccurate information
  • Request deletion of certain information (subject to legal and business recordkeeping needs)

To make a request, email us at info@restoreh2o.net. We may need to verify your identity before responding.

Note: We primarily operate locally in Ohio and nearby areas. If you are a resident of a state with additional privacy rights, we will comply with applicable law as required.

12) External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. Your continued use of the Site after changes means you accept the updated policy.

14) Contact Us

If you have questions or concerns about this Privacy Policy, contact:

H2O Restoration
Address: 1435 Vine St Suite #427, Cincinnati, OH 45202, United States
Email:info@restoreh2o.net
Phone:(513) 909-6540